Privacy Policy ivip9 – Your Data, Our Responsibility

In operating the platform, ivip9 collects several categories of information from members. Each data category is collected for a specific purpose and carefully managed.

We may also collect information you provide voluntarily — such as when contacting customer support, submitting feedback or participating in surveys. All such information is handled with the same level of confidentiality.

Ivip9 uses collected data solely for legitimate purposes directly related to delivering platform services. The following are the primary purposes for which your data is used:

• Account management: Processes registration, verifies identity through KYC, and manages all aspects of your account including deposits and withdrawals.
• Service delivery: Enables you to access all games, sports betting, promotions and platform features you are eligible to use.
• Security & fraud prevention: Detects and investigates suspicious activity, prevents unauthorised use and protects the integrity of the platform.
• Service communications: Sends important notifications related to your account, policy updates and relevant security information.
• Marketing communications (with consent): Delivers promotional offers, bonuses and platform news — only if you have opted in to receive such communications.
• Continuous improvement: Analyses usage patterns in aggregate and anonymised form to improve user experience, interface design and platform performance.
• Legal compliance: Meets the reporting and compliance obligations required by the relevant authorities.

Ivip9 does not sell, rent, or trade members' personal data to any third party. However, in the course of operating the platform, we share data with a limited set of third-party categories as outlined below — all under strict confidentiality and data protection agreements:

• Payment providers & banking: DuitNow, FPX, e-wallets and other payment providers used to process your financial transactions.
• Game service providers: Game software providers that supply game content within the ivip9 platform, limited to the data required to operate game sessions.
• Technical infrastructure providers: Cloud computing and cybersecurity companies that support the platform's technical operations.
• Relevant authorities: Where required by law, court order or direction of a legitimate regulatory authority.

The ivip9 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security and analyse overall platform performance.

Types of cookies we use:

• Essential cookies (required): Required for core platform functions such as maintaining login sessions and ensuring security. These cookies cannot be disabled.
• Performance cookies: Collects information about how you use the platform to help us improve it. All data is collected anonymously.
• Functionality cookies: Saves your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
• Analytics cookies: Helps us understand overall platform usage patterns for continuous improvement purposes.

You can manage cookie settings through your web browser settings. Please note that disabling essential cookies may affect certain functions of the ivip9 platform.

Ivip9 continuously invests in security infrastructure to ensure your personal data is protected at all times. The security measures we employ include:

• Data encryption in transit: All communications between your device and ivip9 servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest: Sensitive data is stored in encrypted format within secure databases protected by strict layers of access control.
• Internal access controls: Only ivip9 staff with a legitimate business need may access member data, and all access is logged and monitored.
• 24/7 threat monitoring: Intrusion detection systems and cyber threat monitoring operate around the clock to detect and respond to any threats.
• Regular security testing: Security audits and penetration testing are conducted regularly by qualified independent third parties.

Ivip9 retains your personal data for as long as your account is active and for the period required after account closure to fulfil legal obligations and legitimate business requirements.

• Active account data: Retained for as long as your account remains active on the ivip9 platform.
• Data after account closure: Transaction records and identification data are retained for a minimum of 7 years in accordance with financial record-keeping regulations in Malaysia.
• Log and security data: Technical and security activity logs are retained for 12 months for investigation and audit purposes when required.
• Marketing data: Retained until you withdraw consent or request data deletion.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with ivip9's internal procedures, which comply with industry best practices.

As an ivip9 member, you have the following rights regarding your personal data. All requests can be submitted to our support team via live chat or the official ivip9 email:

• Right of Access: You have the right to request a copy of the personal data ivip9 holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to applicable legal retention obligations.
• Right to Restriction of Processing: Under certain circumstances, you may request that we restrict the processing of your data.
• Right to Data Portability: You have the right to receive a copy of your data in a machine-readable format for transfer to another platform.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

Ivip9 will process your request within 30 business days. If a request requires more time, we will notify you before the initial period expires.

The ivip9 platform is for adults aged 18 and above only. ivip9 does not knowingly collect or process any personal data from individuals under the age of 18.

The ivip9 platform may contain links to third-party services such as game providers or payment partners. Once you leave the ivip9 platform and use those third-party services, the ivip9 Privacy Policy no longer applies.

Each third-party service has its own privacy policy and data handling practices. ivip9 is not responsible for the privacy practices of any third-party website or service. We encourage you to read the privacy policy of every service you use.

If you have any questions, concerns or requests relating to this Privacy Policy or how ivip9 handles your personal data, our team is ready to assist.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the ivip9 platform.
• Support Email: [email protected] — we aim to respond within 24 business hours.

For official data rights requests (such as data deletion or access), please clearly state the type of request and include sufficient identity verification information so we can process your request securely and accurately.

Effective Date: 1 January 2026  |  Version: 2.4  |  Language: Malay (Malaysia)